Frequently asked questions

Looking for more information about Cinekid Festival, Professionals, or Education? Here you’ll find the frequently asked questions.

Festival

Professionals

Educatie

For schools

For theaters

For before-school and after-school clubs

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Festival

Which activities do I need a ticket for?

Which activities do I need a ticket for?

Do I need to print my e-ticket?

Do I need to print my e-ticket?

Does Cinekid Festival accept the Stadspas (City Pass)?

Does Cinekid Festival accept the Stadspas (City Pass)?

How much does Cinekid cost for Stadspas holders?

How much does Cinekid cost for Stadspas holders?

Is it safe to buy tickets from someone else?

Is it safe to buy tickets from someone else?

Can I give my ticket to someone else?

Can I give my ticket to someone else?

Can I request a cash refund?

Can I request a cash refund?

Can adults access the MediaLab?

Can adults access the MediaLab?

Can I buy tickets at the location itself?

Can I buy tickets at the location itself?

What age group is the MediaLab aimed at?

What age group is the MediaLab aimed at?

How long does it take to visit the MediaLab?

How long does it take to visit the MediaLab?

Do I need a separate ticket for the MediaLab?

Do I need a separate ticket for the MediaLab?

Can parents and accompanying adults take part in MediaLab activities?

Can parents and accompanying adults take part in MediaLab activities?

When does Cinekid Festival 2024 take place?

When does Cinekid Festival 2024 take place?

Where is Cinekid Festival’s main location?

Where is Cinekid Festival’s main location?

What information can you find in your Cinekid account?

What information can you find in your Cinekid account?

I can't find my e-tickets anymore. What should I do?

I can't find my e-tickets anymore. What should I do?

What if a show is sold out?

What if a show is sold out?

Didn’t find an answer to your question?

Didn’t find an answer to your question?

Professionals

When does Cinekid for Professionals take place?

When does Cinekid for Professionals take place?

Where does Cinekid for Professionals take place?

Where does Cinekid for Professionals take place?

When will the programme for Cinekid for Professionals 2024 be announced?

When will the programme for Cinekid for Professionals 2024 be announced?

Where can I find the programme?

Where can I find the programme?

How can I get film tickets for the festival?

How can I get film tickets for the festival?

What sorts of accreditation can I request?

What sorts of accreditation can I request?

When can I request my accreditation?

When can I request my accreditation?

Who can request which accreditation?

Who can request which accreditation?

Are there screenings with English subtitles?

Are there screenings with English subtitles?

How can I pay?

How can I pay?

Does Cinekid provide a shuttle service from Schiphol Airport to my hotel?

Does Cinekid provide a shuttle service from Schiphol Airport to my hotel?

Where can I find a list of guests?

Where can I find a list of guests?

Can Cinekid recommend any accommodation near the festival?

Can Cinekid recommend any accommodation near the festival?

Can I sign up for Cinekid’s news updates for professionals?

Can I sign up for Cinekid’s news updates for professionals?

Educatie

For schools

When will I receive a confirmation of my class’s time slot?

When will I receive a confirmation of my class’s time slot?

Where can I find the film-specific teaching material?

Where can I find the film-specific teaching material?

Can I change or cancel my booking?

Can I change or cancel my booking?

What are the payment arrangements?

What are the payment arrangements?

Can the children bring their own lunch?

Can the children bring their own lunch?

Which activities do I need a ticket for? 

Do I need to print my e-ticket? 

Does Cinekid Festival accept the Stadspas (City Pass)? 

How much does Cinekid cost for Stadspas holders? 

Is it safe to buy tickets from someone else? 

Can I give my ticket to someone else? 

Can I request a cash refund? 

Can adults access the MediaLab? 

Can I buy tickets at the location itself? 

What age group is the MediaLab aimed at? 

How long does it take to visit the MediaLab? 

Can parents and accompanying adults take part in MediaLab activities? 

Didn’t find an answer to your question? 