Home

FAQ

General

What is Cinekid?

Cinekid is the worlds largest media festival for children! Read more about our mission and vision here

When is the next Cinekid Festival?

The Cinekid Festival takes place during the autumn break, between the 20 and 26 October 2018 in Amsterdam. 

When is Cinekid on Tour?

Cinekid on Tour can be found at almost 40 locations throughout the Netherlands with films, workshops and media installations. It takes place during the annual autumn break, between the 13 and 28 October 2018. Bear in mind: these dates can vary per location. 

How old do you have to be to go to the Cinekid Festival?

Everyone is welcome at Cinekid! We have a fun programme planned for kids aged between 3 and 14. But there are kids of 15 and 16 years old that still enjoy Cinekid. 

When does the ticket sale for the Cinekid Festival start?

Our online ticket sale starts Thursday 4 October. Stay up to date on our programme by checking our website, social media or newsletter. 

Is Cinekid only active during the fall holiday?

Definitely not. We have interesting activities in your neighbourhood or school all year round. More information on these activities can be found here

What is Cinekid for Professionals?

With its laser focus trained on children’s media, Cinekid for Professionals (CfP) is the essential international industry event for producers, directors, broadcasters, distributors, academics, institutes, funding bodies, journalists, researchers and artists, all working within the children’s sector.

Can I enter the competitions?

You're very welcome to. There are multiple competitions you can partake in. You can do this by going to our entry page

Tickets

Help with tickets

For questions about tickets, contact us by sending an email to [email protected]

How do I get tickets for Cinekid (on Tour)?

Tickets for the festival go on sale online (with discount) on the 4th of October 2018 through our website, or you can buy them at the register at the festival terrain in Amsterdam at the Cineplaza.

Tickets for Cinekid on Tour are exclusively available at the participating movie theatres. You can find them at our overview.

How much is a ticket for Cinekid (on Tour)?

The prices differ and you need a ticket for every festival part. The different tickets and prices will be announced at the start of the ticket sale.

 Ticket prices for Cinekid on Tour can be found at the websites of the participating theatres.

I’m having problems with the ticketing system.

For any questions about our ticketing system or bought tickets, please contact [email protected].

There are no tickets available at the ticket shop.

The show or activity may be sold out or the pre-sale period ended. Try ordering the show, workshop or masterclass at a later time in the week.

I have bought a ticket but can’t find it in my inbox.

Please contact our helpdesk by sending an email to [email protected] with the mail address you bought the ticket(s) with. Send your payment receipt (by attaching a print screen of a bank statement or credit card) of the tickets that you’ve bought. When the helpdesk receives this info, they will send an email with your ticket conformation as soon as possible. In this conformation email you will find the tickets for your show as an enclosed pdf file. This way you don’t have to go to the register anymore, but you can directly go to your show with these e-tickets. We can scan these tickets from your phone or tablet.

I didn’t get an email conformation.

You can get another conformation by sending an email to [email protected] with your request. State what your reference number is of your order (you can find this on your bank statement). If you’ve already downloaded your tickets, you don’t need another conformation.

I’ve bought multiple tickets, but can only print one.

The pdf file contains multiple tickets. Every ticket is valid for one person. Make sure you print every ticket in that file. You can indicate this at your print preferences (choose “all” at print range). Every ticket has a unique number.

My tickets are lost or stolen.

Unfortunately, we cannot help you with that. The responsibility lies with the buyer of the tickets to keep them safe. We advise you to print the tickets again and arrive at the Cinekid Festival as soon as possible, because the tickets can only be scanned once.

Is it safe to buy tickets off of somebody else?

We strongly discourage you to buy tickets off a stranger. There is no possibility to check if the tickets are valid.

I haven’t bought my ticket(s) on the website of the event.

We strongly discourage you to buy tickets through unofficial sales channels. Your entry cannot be guaranteed. The official sales channel is the Cinekid website. 

Can I transfer my ticket to somebody else or are they personal?

There are personal tickets for some events, but that is clearly stated on the ticket. Nonpersonal tickets can be transferred to other people. The name on the ticket does not have to be changed (beware: the tickets only valid once).

Can I get a refund?

Unfortunately, it is not possible to return tickets. Not all tickets are personal, so you can give them to friends or family.

Do I still have to go to the register with my online tickets?

No. You can directly go to your movie or television show or the MediaLab.

As an adult, can I go into the MediaLab?

Yes, but you can't partake in the activities. The activities at the MediaLab are only for children. Parent can of course help or watch (you can buy a reduced ticket to do this) or take place at the catering island in the MediaLab, so you can still keep a look-out.

How can I get a MediaLab pass?

You receive this pass at the entrance of the MediaLab when you show your ticket. With it you can review all of your activities.

Cinekid Festival

At what times do the doors at the Cinekid Festival open?

The registers are open between 9.45 and 17.30 o’clock every day during the festival.

How do I get to the Cinekid Festival?

Car
From the north: Ring West exit S104 (Haarlem). Follow Centrum and turn right at the Haarlemmerweg.
From the south: Ring West exit S103 (Haarlem, Halfweg) through the Haarlemmerweg towards the centre of Amsterdam. After 1,5 km you’ll see the Westergasfabriek on your left.

Parking
The Westergasfabriek is car-free location. You can part at: Parking garage Q Park Westergasfabriek (€2.00 every 35 minutes and €3.43 an hour).
Van Bleiswijkstraat 8
1051 DG Amsterdam

The Westergasfabriek is just a short walk from the Haarlemmervaart.
Parking garage Willemspoort (€0.50 every 7 minutes or €4.29 an hour).
Haarlemmer Houttuinen 549
1013 GM Amsterdam

The Westergasfabriek is just a 10-minute walk away from the Haarlemmerplein.

Public transport
From Amsterdam Central Station: Bus 21, stop Van Hallstraat.
From the city centre: Tram 10, stop Limburg van Stirumplein

 

Can I still go to the Cinekid Festival with a physical disability?

You can still go to the movie and television showing with a disability. There are a lot of installations you can interact with at the MediaLab. At some installations you need to physically interact, which can be difficult but we’ll do are best to make this possible.

Can I bring my own food and drinks to the festival grounds?

Yes, you can bring your own lunch to the grounds. Although, there are multiple catering establishments at the festival that you can go to.  

Can I bring pets to the Cinekid Festival?

Cinekid loves animals and they are more than welcome at the festival grounds outside, but unfortunately not inside.

Can I make photos and videos at Cinekid?

You are only allowed to take pictures and record outside of the movie and television shows. The use of professional film and audio equipment is not allowed.

Where can I ask questions at the festival grounds?

There is an information desk at the Cineplaze, next to the registers.

Map of the festival site
Map of the MediaLab

Cinekid for Professionals

What are the dates and locations of Cinekid for Professionals?

Cinekid for Professionals 2018 will take place from 23 – 26 October 2018 at the Westergasfabriek in Amsterdam, The Netherlands.

How do I apply for accreditation for Cinekid for Professionals?

More information on different types of accreditation can be found on our accreditation page.

How do I attend the Industry Forum and Film Literacy Seminar?

There are two ways to access the CfP programme:

  1. By requesting an accreditation. This year, we offer 3 kinds of accreditations
    1. CfP Accreditation
    2. Combi 1: CfP + ticket to the Industry Forum
    3. Combi 2: CfP + tickets to the Industry Forum + Film Literacy Seminar
      You can find more information on accreditation and access here.
  2. You can by separate tickets to the Industry Forum and the Film Literacy Seminar online and tickets will be available from 28 August onwards

For further questions regarding accreditations, please contact [email protected], for questions regarding tickets, please contact [email protected]

How to purchase discounted tickets as an accredited guest?

This year, tickets to the Industry Forum and the Film Literacy Seminar can be requested through the accreditation form. In case you didn’t do this when submitting the form, please let us know at [email protected]. With an accreditation you can get free tickets to festival screenings and the MediaLab on the day of the screening at the box offices at the festival site.

How can I attend festival screenings and the MediaLab?

As an accredited guest, you can get free tickets to all screenings of Cinekid Festival, and visit Cinekid’s MediaLab for free. These tickets can be reserved on the day of the screening at the Professionals’ Box Office at the Professionals Desk, or at all other box offices at the festival site. Please note that many of the screenings are in Dutch or with Dutch subtitles only, a list of international screenings will be published closer to the festival.

With your accreditation you also have access to the ScreeningClub, where you can watch the selected films and TV-productions of Cinekid Festival with English subtitles. Priority access is given to buyers.

Can I attend the Junior Co-production Market?

The Junior Co-production Market (JCM) pitches and 1-to-1 meetings are only accessible for guests with a CfP accreditation. As a professional working in (children’s) media, you can request an accreditation, more information can be found here. We are looking for professionals that can significantly contribute to the projects selected for JCM.

Can I attend the ScreeningClub?

The ScreeningClub is only accessible for guests with a CfP accreditation. As a professional working in (children’s) media, you can request an accreditation, more information can be found here.

How do I submit a production to the Cinekid Festival?

You can submit recently completed films and TV productions for Cinekid’s ScreeningClub by filling out this form. The submission deadlines for productions for other programmes of Cinekid 2018 have passed. The call for entries will re-open in the spring of 2019. To stay up to date we advise to keep a close eye on our website.

Competitions

How do I qualify for the International Film Competition?

The film competition programme is limited to 15 feature films. International films for children and youth films produced in 2017/2018 can be selected for the competition, provided that the film has not been released in the Netherlands. New Dutch produced films can be selected for the international competition, provided that the film has not been released in the Netherlands before the starting date of the national autumn holiday 2018.

For further details on the programme and prizes, click here.
For the regulations, click here. To submit your film, click here.

Does Cinekid have an International Short Competition?

Features can be selected for all programmes. However, short films can only be selected for occasional special programmes and for the ScreeningClub. Cinekid does not host an International shorts competition.

How do I qualify for the New Media Awards?

For further details about the programme and prizes, click here.

Other questions

Can I work at Cinekid?

Cinekid is always looking for volunteers to help during the festival. Send an email with your name, age and background to [email protected].

When there are jobs available, you can find them at our job offers.

Still don't have an answer to your question? Contact us by sending an email to [email protected]